Five secrets to preventing last-minute patient cancellations

How do you provide
optimal patient care
while preventing
last-minute cancellations
to keep your schedule
full and profits high?
Here are five secrets:
1. Allow online
appointment booking
and cancellation to
enhance convenience
and fill schedule gaps.
2. Find the bigger
reason behind the
last-minute cancellation,
and offer solutions that
encourage rescheduling
instead.
3. Send timely
appointment reminders
to keep appointments
a priority.
4. Reinforce
positive attendance
by rewarding good
behavior.
5. Consider adjusting
practice hours to cater
to patient needs and
attract new patients.
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