HERM-E Frequently Asked Questions

What is HERM-E?

HERM-E (Helpful, Efficient Resource for Members – Everywhere) is the Michigan Dental Association’s new AI-powered assistant. It’s here to help Michigan dentists, dental students, and the wider dental team quickly find answers, connect with MDA resources, and get support 24/7.

What can HERM-E help me with?

• Navigating the MDA Programs site.
• Learning about MDA Insurance programs, and how to apply for insurance.
• Finding the right insurance quote forms.
• Gathering information about the MDA Health Plan and offering insurance to employees.
• Gathering information about individual health insurance plans.
• Learning about MDA-endorsed programs.

How do I use HERM-E?

Just type your question into the chat box — no special commands needed. The clearer your question, the better HERM-E can guide you.

What if HERM-E doesn’t understand my question?

• Try rephrasing or keeping it shorter.
• Use keywords like “insurance,” “staffing,” or “supplies.”
• If it can’t answer, HERM-E will point you to an MDA Insurance or Services contact or resource.

Is my information secure when I use HERM-E?

Yes. HERM-E follows MDA Insurance and Services’ privacy standards and does not share your personal information.

Who can use HERM-E?

HERM-E is available to Michigan dentists, dental students, and dental team members — anyone connected to Michigan’s dental community.

Are there limits to what HERM-E can do?

Yes. HERM-E is designed to provide information about MDA Insurance and Services resources and programs. It’s not a substitute for professional legal, financial, or clinical advice. For complex matters, it will connect you to the right person at MDA Insurance and Services.

How is HERM-E kept up to date?

We regularly train HERM-E on the latest MDA Insurance and Services programs, benefits, and resources to ensure the information is current and accurate.

Who do I contact for further help?

If HERM-E can’t answer your question, you can reach MDA Insurance and Services directly at 800-860-2272 or contact Reva Darling, Director of MDA Services and Marketing, at rdarling@michigandental.org.