2 secrets to positive patient experiences

It’s no surprise that with new technologies and new digital tools,
patient expectations have grown. But implementing practice changes that will create a positive experience for your patients doesn’t have to be daunting.
Here are two secrets to easily creating a positive patient experience.

Secret #1: Personalize your messaging.
You can make an email impactful and personal by including the patient’s full name, or just his or her first name. That way they know the email is meant for them, and not for everyone that visited that day.

Secret #2: Offer instant access to some information. Giving your patients the opportunity to make an appointment online is helpful, but what about allowing them to also confirm the appointment online, or view past or upcoming ones?
Patients appreciate having the option of accessing information like appointment history at a moment’s notice without having to request it from your office. This can be done with a personal portal that requires a login or patient verification.

MDA-endorsed Demandforce is a marketing, communications, and online reputation management software that offers MDA members personalization through features like email campaigns and a patient portal. To demo these features and learn how they could benefit your practice, please visit go.demandforce.com/MDA or call 877-360-3869.